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At Mirsa Studio, we want you to love every piece you receive. If your order isn’t quite right, we’re here to help.
Exchange Policy
We offer exchanges on eligible products subject to the conditions below.
To request an exchange, please contact us within 7 days of receiving your order.
Products must be:
- Unworn and unused
- In their original condition
- Free from stains, damage, or signs of wear
- Returned with the original packaging and tags where applicable
Products that have been worn, washed, altered, damaged, or returned without their original packaging may not be eligible for exchange.
Size Exchanges
If you have received the wrong size or need a different size, please contact our customer support team as soon as possible. Size exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged product, please contact us promptly with your order details and clear photographs of the item.
Our team will review the issue and guide you through the next steps.
Non-Exchangeable Items
For hygiene and product-specific reasons, certain items may not be eligible for exchange. Items that are clearly marked as Final Sale or Non-Exchangeable are also excluded.
Exchange Shipping
Shipping charges related to an exchange may apply depending on the reason for the exchange and the circumstances of the order.
How to Request an Exchange
To start an exchange request, contact us with:
- Your order number
- Your name and contact number
- Reason for the exchange
- Photos of the product, if applicable
Our team will review your request and provide the appropriate instructions.
Contact Us
Call: +92 333 6262574
WhatsApp: +92 333 2742727
Email: info@mirsastudio.com